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(FAQ) Frequestly Asked Questions

To obtain quick answers and for your convenience, please see below a list of frequently asked questions and their answers concerning emergencies, water quality, billing or customer service:

Q:  What do I do if my water pressure is low?

If your water pressure is low, first check your faucets outside of the house or building. If the pressure outside is also low, contact Bakman Water Company. If the pressure outside is acceptable but is still low inside, check your aerators, water softeners or water filters, if applicable, to verify that they are working properly. If you can’t find any problems after checking those items then contact a local plumber.

Q:  What causes discoloration in water?

Discolored water is usually caused by naturally occurring high mineral deposits and organic matter being dissolved in the water. Discolored water doesn’t usually pose a health risk and the color usually dissipates after the line is flushed and left running for a few minutes. If your water is discolored, contact Bakman Water Company so that we may document the problem and look further into it.

Q:  Why does my water appear cloudy?

A cloudy appearance can be caused simply by air bubbles in the water, which is not harmful to your health. Just to be sure, fill a clear glass with water and let it stand for one to two minutes. The air should disperse and you shouldn’t see the small bubbles anymore. If the water is still cloudy after the test, do not drink the water and immediately call Bakman Water Company.

Q:  Should I buy a water filter for my house?

Home water filtration units are usually not necessary and are most often used to remove substances that don’t have an effect on health. However, if a water filtration unit is installed, it must be maintained in accordance with the manufacturer’s directions. Many filtration units actually cause water quality problems when not properly maintained.

Q:  Why do some of my dishes have spots on them after they are rinsed in the sink?

Spots are from naturally occurring minerals in the water. When the water evaporates, the minerals are left behind on the dishes. These spots should be easily removed when rinsing with dish soap.


Q:  Should I buy a water softener?

Purchasing a water softener is personal preference. Hard water is not harmful to your health.

Q:  What causes odor in the water?

Odor in the water may be a number of different things. One cause of odor in water may be naturally occurring hydrogen sulfide gases. Although odorous, this compound doesn’t cause health or taste problems. If detected, first check to see if the water smells only on the hot side. A cause for the smell occurring on the hot side could be a sign of a sediment problem in the water heater. Also, many tanks have a sacrificial anode which helps to prevent the tank from rusting, but can cause an odor when the water heater is left not running for an extended period of time. Adjust your water heater temperature to the correct setting. If the smell persists, contact Bakman Water Company immediately. Regardless, if you’re water smells from the cold tap, contact Bakman Water Company immediately.

Q:  Why does my coffee have an oily appearance and what should I do if it does?

Many customers complain of an oily appearance in their coffee that they believe comes from the water; however, the oil may actually be coming from the coffee beans themselves as oils are used to flavor certain coffees and teas. For safe measures, if excessive oil is noticed, clean your coffee maker in accordance with the manufacturer’s directions.

Q:  Why do Bakman Water Company employees sometimes open fire hydrants and leave them running?

Fire hydrants may be opened for a number of different activities; however, we usually open our hydrants to flush any sediment or mineral build up from dead end water mains or to relieve pressure from the system when making infrastructure repairs or additions. Should you see a fire hydrant running, look for our employees working in the area. If you cannot see a Bakman Water Company employee in the vicinity and the hydrant continues to run for an extended period of time, please contact us.

Q:  Why does water need to be disinfected?

Disinfectants are used to kill bacteria and prevent the spread of germs in the water that could lead to diseases. Continual testing for and disinfection of various pathogens keeps drinking water safe and aesthetically pleasing.

Q:  Why is there sand in my water?

Dirt and sand are naturally occurring in ground water and wells can pump small amounts of sand or dirt into the system. We regularly flush our mains to remove sediment and install sand filters at specific wells.

Q:  Why can I smell or taste chlorine in my water?

Bakman Water Company does use chlorine to disinfect the water; however, we believe in the minimal use of chlorine as a disinfectant, thus our customers should not usually taste or smell chlorine as compared to many other water service providers.

Q:  What types of water leaks is Bakman Water Company responsible for?

Bakman Water Company is responsible for the repair of leaks in main lines and service lines up to the curb stop or meter (if applicable). The homeowner is responsible from curb stop or meter (if applicable) to and inside the house. If you see a leak on the exterior of your house, call Bakman Water Company and we will assess whether we need to take action or have you contact a plumber.

Q:  Is bottled water better than tap water?

Bottled water is not necessarily of higher quality than tap water. Both types of water must go through quality tests; however, tap water must actually be tested more frequently and with higher standards. Furthermore, tap water is much more cost efficient.

Q:  How do I turn off the water supply to my house if I have an emergency or need to make a plumbing repair?

You can shut the water off to your house manually if you have a house valve. The house valve is usually located near the faucet for your garden hose and is usually controlled by a hand wheel. If you cannot find the house valve or do not have one, please call Bakman Water Company to make arrangements.

Q:  How do I discontinue or transfer my water service?

Whether you want to discontinue your service or transfer within the system, please simply contact Bakman Water Company and we can help you with the process.

Q:  Is there a special service for handicapped customers?

We can make special arrangements with individuals that have extenuating circumstances that could hinder them from making their normal payments. We require specific documentation and work with individuals to create payment plans. Contact Bakman Water Company for more information.

Q:  How do I make payments and what forms of payment does BWC accept?

You can make payments at our office located at 5105 East Belmont Avenue, Fresno, California 93727, by telephone or by mail. We accept cash, checks, money orders or credit cards. Bakman Water Company is working on an online bill pay portal that will be available shortly.

 



For more information about Bakman Water Company, contact our office today.


Give us a call or contact us today

Bakman Water Company
P.O. Box 7965
Fresno, CA 93747
Phone: 559-255-0324
Fax: 559-255-3291
info@bakmanwater.com

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